Zalando return packages picked up at home

Zalando calls in CityDepot to pick up clothes, shoes and accessories that customers want to return, at the clients’ homes.

The new service is being tested in the city of Ghent. Return packages will be picked up wherever and whenever the customer wants. From Monday to Friday, between 9 a.m. and 8 p.m., at home, at a friend’s place, at work ...

The pilot project is meant to anticipate the growing consumer demand for more convenience and flexibility. During the test phase, the service is free of charge.